Using SyncBackPro > Technical Reference

Prior to March 2024, SyncBackPro connected to Egnyte using a special 2BrightSparks Key and Secret. A Key and Secret is like a username and password. It identified that it was SyncBackPro connecting to Egnyte.

However, due to policy changes at Egnyte, software that uses Egnyte must supply their own credentials which you must retrieve from Egnyte. Please contact Egnyte about getting a Key and Secret. SyncBackPro is a public application that uses the Authorization Code method. For the "Registered OAuth Redirect URI" you can use ours: https://www.2brightsparks.com/syncback/syncbackpro/egnyte.php

Once you have a Key and Secret you can use it in the Cloud Accounts so that you no longer need to enter it again.

If you continue to use the shared 2BrightSparks key then your profile may be throttled by Egnyte.

IMPORTANT: The Egnyte plan you have limits how frequently SyncBackPro can call the Egnyte cloud service. If you are being throttled please contact Egnyte to increase your limits. State that you are using SyncBackPro and ask to increase the number of calls to the desired amount, and the reason it is needed, e.g. migration.