# Egnyte

- Support for Egnyte is deprecated and may be removed in a future version of SyncBackPro.

Prior to **March 2024**, SyncBackPro connected to Egnyte using a special 2BrightSparks Key and Secret. A Key and Secret is like a username and password. It identified that it was SyncBackPro connecting to Egnyte. However, due to policy changes at Egnyte, software that uses Egnyte **must** supply their own credentials which **you** must retrieve from Egnyte.

Please [contact Egnyte](https://helpdesk.egnyte.com/hc/en-us/requests/new) about getting an API Key and Secret. SyncBackPro is a *public application* that uses the *Authorization Code* method. During the application registration ensure that the application is marked as "Publicly Available Application":

For the "*Registered OAuth Redirect URI*" you can use ours: https://www.2brightsparks.com/syncback/syncbackpro/egnyte.php

If during the authorization procedure (through SyncBackPro) you receive the following error then most likely you have registered the API Key as being Private:

*{"errorMessage":"Incorrect request type GET for resource owner flow. Please check the documentation and try again."}*

Once you have a Key and Secret you can use it in the [Cloud Accounts](LinkedCloudAccounts.md) so that you no longer need to enter it again.

**IMPORTANT:** The [Egnyte plan you have](https://helpdesk.egnyte.com/hc/en-us/articles/17683455594125) limits how frequently SyncBackPro can call the Egnyte cloud service. If you are being throttled (receiving HTTP 429 errors) please [contact Egnyte](https://helpdesk.egnyte.com/hc/en-us/requests/new) to increase your limits. State that you are using SyncBackPro and ask to increase the number of calls to the desired amount, and the reason it is needed, e.g. migration.

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