Sending 2BrightSparks Attachments

You may send attachments with your support ticket which help in the diagnosis of the issue you are reporting. For example, you may wish to attach a log file, screenshot, etc.

Contact Support

Click "Attach a File" in the support window and a "Browse" button will appear. Navigate then choose the file you wish to send.

Maximum Attachment File Size

Attachments are limited to 30MB or less.

Uploading Files over 30MB in Size

If you need to send us files that are over 30MB in size, we can provide special instructions how to do so. There are issues surrounding browser uploads which make the procedures above less reliable for very large files. Please ask for such instructions if so, and do not attempt to upload files >30MB.

Frequently Asked Questions

  1. Support Policy
  2. Terms and Conditions
  3. Receiving e-Mail Responses From 2BrightSparks
  4. Viewing our website in another language
  5. The Latest Version Numbers & Updates
  6. 2BrightSparks Freeware
  7. Difference between Backup and Sync
  8. My serial number does not work
  9. Uninstalling and Removing SyncBack
  10. SyncBackFree-Lite-SE-Pro are different programs
  11. How to Backup Profiles
  12. Problems downloading software
  13. Problems Downloading Files
  14. Technical Support by Email
  15. Renaming a profile
  16. Copying open and locked files with SyncBackLite/SE/Pro
  17. How to capture a screenshot of your computer
  18. Software reported as security risk
  19. Linux, UNIX, or Mac Operating System Support
  20. Running SyncBackSE and SyncBackPro on a Mac
  21. Cookies and JavaScript at 2BrightSparks
  22. Receiving the 2BrightSparks Forum RSS Feed
  23. Disk Imaging Software
  24. Download the latest version of the software
  25. SyncBack System Requirements
  26. How To Back Up Thunderbird Emails
  27. Running profiles periodically in the background
  28. SyncBackPro/SE/Lite/Free simultaneous installations
  29. Forcing SyncBack to display in English
  30. The Differences window appears as top window
  31. No answer to my email
  32. Explaining Royalty Free publishing
  33. Difference between InfoHesiveEP Outliner - Editor
  34. Non-Reversable Deletion with DeleteOnClick
  35. Evaluating OnClick Utilities
  36. Validating Serial Numbers
  37. Searching the 2BrightSparks Site
  38. How to install SyncBack
  39. Explain the trial versions
  40. Redistributing Software
  41. Sending 2BrightSparks Attachments
  42. How to deal with Spam emails
  43. My anti-virus software says your software contains a virus
  44. InfoHesiveEP helps reach a wider readership
  45. SyncBack Touch and the SyncBack Management Service (SBMS)
  46. Problems Copying Text from a PDF
  47. Example uses for SyncBack Touch

Feedback and Knowledge Base