Receiving e-Mail Responses From 2BrightSparks

This article details the steps you need to take in order to receive email responses from 2BrightSparks Pte Ltd. This applies to both Support Requests and our Mailing List.

If you wish to email us about a sales query, inform us about an article, are a representative of the media, or a user of our commercial (licensed) software, please Contact Support.


2BrightSparks never discloses email addresses unless required to do so by law. Please read our Privacy Statement.

Spam Blocking

This includes important information to our users concerning Spam blocking.

Spam control software features are designed to block ‘junk’ e-mail or e-mail from unknown or unwanted senders. However, these blocking techniques may cause the unintended consequence of blocking messages that you really want to receive.

You may not receive an e-mail reply from Support Ticketing, or our Mailing List if:

1. Your Internet service provider offers a Spam blocking feature that requires the sender (2brightsparks) to first respond to a return e-mail in order to be added to a ‘white list’ or approved sender list.

2. You have purchased software for your personal computer that requires the sender (2BrightSparks) to first respond to a return e-mail in order to be added to an approved sender list.

3. You have manually created an approved sender list.

4. Other Spam blocking techniques are employed by you or your Internet service provider.

Positive Steps

Taking the following steps will decrease the possibility that our reply to your inquiry will be blocked:

Add the appropriate 2BrightSparks source e-mail address(es) to your ‘approved sender’ or ‘white list’. This must be done for all of the 2BrightSparks e-mail addresses you might receive e-mails from:

support [ at ] 2brightsparks [ dot ] com [Sales, Media and Technical Support]

ml [ at ] 2brightsparks [ dot ] com [Mailing List]

2BrightSparks will continue to work towards finding solutions to the problem created by the proliferation of Spam e-mail. However, there is no immediate solution that will address the wide variety of Spam blocking techniques currently being used, so we ask for your patience and assistance.

Frequently Asked Questions

  1. Support Policy
  2. Terms and Conditions
  3. Receiving e-Mail Responses From 2BrightSparks
  4. Viewing our website in another language
  5. The Latest Version Numbers & Updates
  6. 2BrightSparks Freeware
  7. Difference between Backup and Sync
  8. My serial number does not work
  9. Uninstalling and Removing SyncBack
  10. SyncBackFree-Lite-SE-Pro are different programs
  11. How to Backup Profiles
  12. Problems downloading software
  13. Problems Downloading Files
  14. Technical Support by Email
  15. Renaming a profile
  16. Copying open and locked files with SyncBackLite/SE/Pro
  17. How to capture a screenshot of your computer
  18. Software reported as security risk
  19. Linux, UNIX, or Mac Operating System Support
  20. Running SyncBackSE and SyncBackPro on a Mac
  21. Cookies and JavaScript at 2BrightSparks
  22. Receiving the 2BrightSparks Forum RSS Feed
  23. Disk Imaging Software
  24. Download the latest version of the software
  25. SyncBack System Requirements
  26. How To Back Up Thunderbird Emails
  27. Running profiles periodically in the background
  28. SyncBackPro/SE/Lite/Free simultaneous installations
  29. Forcing SyncBack to display in English
  30. The Differences window appears as top window
  31. No answer to my email
  32. Non-Reversable Deletion with DeleteOnClick
  33. Evaluating OnClick Utilities
  34. Validating Serial Numbers
  35. Searching the 2BrightSparks Site
  36. How to install SyncBack
  37. Explain the trial versions
  38. Redistributing Software
  39. Sending 2BrightSparks Attachments
  40. How to deal with Spam emails
  41. My anti-virus software says your software contains a virus
  42. SyncBack Touch and the SyncBack Management Service (SBMS)
  43. Example uses for SyncBack Touch
  44. Unsubscribe from mailing lists

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