No answer to my email

I emailed you a technical support question directly. Why did you not answer?

We often receive technical support questions that are emailed directly to our private email addresses instead of being submitted to the appropriate address: support [at] 2brightsparks [dot] com. Although we try our best to answer emails, some that are sent to an inappropriate address will fall through the net.

If you have a support question use our Support Contact Form for any of the following:

  • Sales inquiry (pricing, volume discounts & licensing queries, etc)
  • Pre-sales technical questions
  • Software or Website Feature Requests
  • Seeking permission to publish the software in a magazine cover disk
  • Requesting a copy for review purposes
  • Informing us of a feature or review of our software
  • Other press or media information and requests
The form saves you time as the answer is probably already in our support system as a Knowledge Base article which will be presented to you as you complete the form. If no answer appears that addresses your issue, then you are welcome to submit your request and we'll do our best to respond promptly.

If you decide to send us an email, please provide as much information as possible.
Review our Support Policy for the full details.

If you need to retrieve your serial number visit the following page:

Frequently Asked Questions

  1. Support Policy
  2. Terms and Conditions
  3. Receiving e-Mail Responses From 2BrightSparks
  4. Viewing our website in another language
  5. The Latest Version Numbers & Updates
  6. 2BrightSparks Freeware
  7. Difference between Backup and Sync
  8. My serial number does not work
  9. Uninstalling and Removing SyncBack
  10. SyncBackFree-Lite-SE-Pro are different programs
  11. How to Backup Profiles
  12. Problems downloading software
  13. Problems Downloading Files
  14. Technical Support by Email
  15. Renaming a profile
  16. Copying open and locked files with SyncBackLite/SE/Pro
  17. How to capture a screenshot of your computer
  18. Software reported as security risk
  19. Linux, UNIX, or Mac Operating System Support
  20. Running SyncBackSE and SyncBackPro on a Mac
  21. Cookies and JavaScript at 2BrightSparks
  22. Receiving the 2BrightSparks Forum RSS Feed
  23. Disk Imaging Software
  24. Download the latest version of the software
  25. SyncBack System Requirements
  26. How To Back Up Thunderbird Emails
  27. Running profiles periodically in the background
  28. SyncBackPro/SE/Lite/Free simultaneous installations
  29. Forcing SyncBack to display in English
  30. The Differences window appears as top window
  31. No answer to my email
  32. Non-Reversable Deletion with DeleteOnClick
  33. Evaluating OnClick Utilities
  34. Validating Serial Numbers
  35. Searching the 2BrightSparks Site
  36. How to install SyncBack
  37. Explain the trial versions
  38. Redistributing Software
  39. Sending 2BrightSparks Attachments
  40. How to deal with Spam emails
  41. My anti-virus software says your software contains a virus
  42. SyncBack Touch and the SyncBack Management Service (SBMS)
  43. Example uses for SyncBack Touch
  44. Unsubscribe from mailing lists

Feedback and Knowledge Base