Cannot display the SyncBack help file

I cannot display the help file. It says Action Cancelled. How do I fix it?

Using Windows File Explorer:

  • If you are using SyncBackSE: Right-click on the SyncBackSE.chm file. It is in the directory that SyncBackSE was installed to, which is by default C:\Program Files (x86)\2BrightSparks\SyncBackSE (if using 32-bit) or C:\Program Files\2BrightSparks\SyncBackSE (if using 64-bit)
  • If you are using SyncBackPro: Right-click on the SyncBackPro.chm file. It is in the directory that SyncBackPro was installed to, which is by default C:\Program Files (x86)\2BrightSparks\SyncBackPro (if using 32-bit) or C:\Program Files\2BrightSparks\SyncBackPro (if using 64-bit)  
  • If you are using SyncBackFree: Right-click on the SyncBackFree.chm file. It is in the directory that SyncBackFree was installed to, which is by default C:\Program Files (x86)\2BrightSparks\SyncBackFree
  • If you are using SyncBackLite: Right-click on the SyncBackLite.chm file. It is in the directory that SyncBackLite was installed to, which is by default C:\Program Files (x86)\2BrightSparks\SyncBackLite
  • Click the Properties menu-item
  • Click the Unblock button (in the bottom-right of the window, below the Advanced... button)

There are more details in this Microsoft KB article.

Technical Articles

  1. Information to include for technical support
  2. Bug Reporting
  3. Creating a debug information file
  4. SyncBack Touch Guide
  5. Why SyncBack Touch Does Not Work With iOS
  6. The Syncback Management System Guide
  7. Safe Computing
  8. Your Software Broke My Hardware
  9. Known bugs and problems with SyncBack
  10. Transferring profiles from one computer to another
  11. The Format of the Text Log File
  12. Running SyncBack from an external storage device (No Install Version)
  13. Receiving the log email on profile run
  14. Access Denied Error Message
  15. Access Denied for folder System Volume
  16. The Differences Between File Systems
  17. Automatic backup and sync when files change
  18. Windows Task Scheduler Fails
  19. Assigning a drive letter to external USB
  20. The Windows Task Scheduler
  21. How to see the list of scheduled jobs
  22. Starting and Stopping the Windows Scheduler
  23. How to set up a different schedule at the weekends to that of a weekday
  24. Auto-shut down after running a schedule
  25. Variables
  26. Cannot see hidden folders
  27. How to set the error level for a batch file
  28. Scheduling Other Jobs with SyncBack
  29. Creating a network share to backup or synchronize
  30. HTML Help File Problems
  31. How to troubleshoot hibernation and standby issues in Windows
  32. The Difference Between FTPS and SFTP
  33. Programs or processes that are being used
  34. Example filters for SyncBack
  35. How to Quit a Frozen Program
  36. Cannot copy files or folders with full-stop
  37. Delayed Write Failed error message from Windows
  38. The difference between Active and Passive for FTP
  39. Files with a leading dot or period are hidden
  40. Mapped drive connections are lost
  41. Slow performance with a firewire device on Windows
  42. eml files have wrong last modification date time
  43. Anti-virus flags software as Suspicious
  44. Files to backup in an XP Mode virtual machine
  45. Failed to scan files- Cloud error 403 Forbidden
  46. Cannot suppress Differences in Restore
  47. Logon failure user not granted logon
  48. External exception E06D7363
  49. Cannot copy file - 87 - The parameter is incorrect
  50. Common FTP errors and Socket Error messages
  51. A program needs your permission
  52. Backing up Microsoft Outlook PST files
  53. 0x80070005 - Access is denied error
  54. Where profiles settings are stored
  55. The process cannot access the file
  56. Correct drive letter when unknown
  57. A scheduled task could not be created Access violation at address 005D27DB
  58. SyncBack and Amazon S3
  59. 451 Failure writing to local file
  60. FTP - FTPS and SFTP servers
  61. The maximum path - filename length
  62. Using the files modification date - time
  63. Emailing logs to a Google gmail account
  64. File and folder permissions are not copied
  65. WebDrive and SyncBack
  66. Why scheduling is better than running as a service
  67. Running scheduled tasks with blank Windows login
  68. Access violation at address XXXXXXXX in module vsxp-dll
  69. WebDav and SyncBack
  70. Application fails incorrect configuration
  71. Background Scheduling and Running
  72. Cannot see networked drives
  73. Unable to send email - Error with connecting server
  74. The drive X does not exist
  75. Invalid self-extractor configuration
  76. FTP settings that improve speed
  77. 64 - The specified network not available
  78. Deploying in a Microsoft Active Directory
  79. Install SyncBack with no prompts
  80. Situations under which a profile can be run
  81. Side effects using Fast Backups
  82. Logon failure unknown user name 0x8007052E
  83. Transaction support did not start or was shut down
  84. Warning in log file - files cannot be copied
  85. Backing up to multiple folders
  86. Maximum file sizes
  87. Compression error - temp file - 506
  88. VSS_E_PROVIDER_VETO error on volume
  89. Explain Fast Backups
  90. This security ID may not be assigned
  91. Compression error: Cannot open zip file - 503
  92. Desktop Search programs and open-locked files
  93. VSS-E-MAXIMUM-NUMBER-OF-SNAPSHOTS-REACHED
  94. Making FTP the source and backup from FTP
  95. STOP 0x00000019 Bad_Pool_Header
  96. Safe copy failed to rename temp file
  97. Compression error - Cannot move temporary file
  98. Junction Points in Vista
  99. The $SBV$ folder - directory
  100. Failed to access the shadow volume
  101. Backup TrueCrypt containers
  102. Timed-out waiting for access to VSS DLL
  103. Cannot create task Profile Name - Access denied
  104. Most common reasons for files being skipped
  105. Creating versions when not using ZIP
  106. Cannot create task Profile Name - Logon failure
  107. How to Restore Profiles
  108. Scan Failure using network drives
  109. Verifying IP address with MAC address
  110. Closing or starting a program on a remote computer
  111. DeleteFile failed - code 5 Access is denied
  112. Maximum file size with FTP
  113. 121 - The semaphore timeout period has expired
  114. Automatically running a profile on login
  115. Problems copying files to an external USB
  116. U3 and SyncBack
  117. SyncBack supported storage devices
  118. Cannot copy file - 1314
  119. The profile file (filename) does not contain a registry setting file
  120. Verify files are copied correctly
  121. Restore one or a selection of my files
  122. Cannot copy specified file 2
  123. Access violation at address 03A1352B
  124. Reducing the CPU usage when running a profile
  125. Explaining A Collision
  126. FTP Support of MDTM - MFMT SITE UTIME
  127. SyncBackSE-Pro scans with Fast Backups
  128. Filtered files and folders not deleted
  129. Backup or sync my files using Gmail - Yahoo
  130. Error - profile with that name already exists
  131. Error - the file is being used by another process
  132. No account info in the Task Scheduler
  133. Empty folders-directories created in source
  134. Network failure error
  135. SyncBack will not run with Scheduler
  136. XceedZip-dll is not registered or missing
  137. Network Attached Storage - NAS devices
  138. Updating software by 2BrightSparks
  139. Common problems using SAMBA with SyncBack
  140. Recursive junction-mount point non-critical error
  141. SyncBack in task bar but not on screen
  142. The last modification date and time are wrong
  143. VSS_E_WRITER_INFRASTRUCTURE error on volume
  144. Junction Points - Reparse Points
  145. Could not load SSL library error message
  146. CreateProcess Code 14001 error
  147. Compression error- Cannot write to zip file - 507
  148. Corrupted filenames in the Zip file
  149. Translating the SyncBack user interface
  150. Cannot get date and time of file
  151. Backing up to CD or DVD
  152. Backing up to a CD-RW - DVD+RW - or DVD-RW
  153. Files and folders not selected are included
  154. SmartSync profile copies deleted files
  155. I can now see the profiles of other users
  156. Moving where profile settings are stored
  157. Cannot create - move - or copy file
  158. The license for FTP was not accepted
  159. The file could not be checked for changes
  160. Upgrading from SyncBackSE to SyncBackPro
  161. Imported group profile does not appear
  162. Not enough server storage available
  163. Scan failed Connection closed
  164. Using Fast Backups on all profile types
  165. Error 0x80090016 or 0x8009000f
  166. Expected another server reply - No such file
  167. Backup Windows Encrypting File System certificates
  168. Read-only NTFS encrypted files cannot be copied
  169. Creating a shortcut to run SyncBack
  170. Backing up encrypted files to an FTP server
  171. Viewing a profile log
  172. Compression error prevents file process
  173. Backup is smaller than original
  174. Memory RAM usage comparison
  175. Comparison of compression methods and levels
  176. How to encrypt files without using compression
  177. System32 copied files are unexpected
  178. Installing SyncBack-Lite-SE-Pro with different version
  179. Cannot create a file when file already exists
  180. Administrator Privileges and SyncBack
  181. The first run of a profile takes a long time
  182. Error 0x00002745 when testing email settings
  183. Accessing BitLocker To Go encrypted drives
  184. Non-Allocatable Space on CD or DVD
  185. CD-DVD burners are not installed
  186. I do not want SyncBack to export profiles
  187. Backup-synchronize between two FTP servers
  188. The application failed to initialize properly
  189. Where SyncBackPro stores its database files
  190. Checking V3 to V4 profiles
  191. GetFolder SyncBack-username exception
  192. Source as FTP Server
  193. Notify me of missed tasks (schedules)
  194. 23 Data error - cyclic redundancy check
  195. Backup-Sync longer than using FTP client
  196. Profile only copies new and changed files
  197. FTP server last modification date time changes
  198. Network resource or device unavailable
  199. What should I remember about Fast Backups?
  200. Copying files over the network causes problems
  201. Simulated Runs
  202. SyncBack is stuck in a loop on FTP
  203. MP3 files copied even though they are not changed
  204. The maximum number of files for a profile
  205. Windows error system call level
  206. Backup - synchronize between ZIP and FTP
  207. Short and long form filenames causes problems
  208. Using SyncBack with Maxtor OneTouch button
  209. HTML log files do not open with default browser
  210. Preserving archive attribute on copied files
  211. SyncBack login for scheduled tasks
  212. XceedZip-dll cannot be deleted on installation
  213. Tape Backup
  214. No sub-folders are found in a DFS share
  215. SyncBack does not start minimized on login
  216. Child folders and directories are not shown
  217. How to backup from a HTTP web server
  218. Setting default profiles
  219. The SyncBack icon is not shown
  220. Creating scripts and plugins for SyncBackPro
  221. Rescan fails to copy based on archive attribute
  222. Unexpected changes to Microsoft Money files
  223. Network - FTP - Email password storage
  224. Profiles begin to run slowly
  225. Source - destination directory is being changed
  226. Set SyncBack to automatically start with Windows
  227. I cannot change the order of the profiles
  228. Program attempts to connect with Firewall
  229. Solutions to problems with backup to CD-DVD
  230. CreateProcess failed - code 2 - error
  231. BZip2 and other compression methods
  232. FTP shortcut files are missing with Serv-U
  233. Desktop icons disappear when running a profile
  234. Microsoft Application Verifier
  235. Profiles on login run slowly
  236. Changing my compression password
  237. File icons not displaying or are corrupted
  238. Compressed file contains different file
  239. Defining the source to be compressed ZIP file
  240. Differences window does not show all files
  241. Cannot display the SyncBack help file
  242. V5 unexpected error - Contact Xceed Software
  243. Combine files split across multiple CD-DVD
  244. How to create an SFTP - SSH - Key
  245. SQLite Error 1 - not an error
  246. Deleting profile deletes it from all groups
  247. Creating or importing profile does not appear
  248. Inpage Operation error
  249. Polite people say HELO first
  250. Reducing the size of SyncBackSE
  251. Incorrectly reports no files on FTP server
  252. FTP servers may restrict number of files
  253. Windows Event Log has entry after uninstalling
  254. Avast Win32 - Delf-MZG false positive
  255. Backing up to a Zip file on an FTP server
  256. Versioning bug problem in V5.6.0.32
  257. File size exceeds limit and cannot be saved
  258. Network freeze when running backups
  259. Sandboxie and SyncBack
  260. Remote network is not reachable by the transport
  261. Email cannot be deleted it is a re-scan
  262. HHCTRL error entries in Windows Event Log
  263. Some of my profile names are shown in blue
  264. SyncBackLite-SE-Pro icons show as generic icons
  265. FTP is not supported on Windows 2000
  266. Sending a profile result to Twitter
  267. SyncBackPro CD-DVD burning and Windows 8 (or newer)
  268. Thread Error Invalid handle- 6
  269. Removal of split from S3 Cloud functionality
  270. Ordinal 3253 not located in dynamic link library
  271. Devices which mount using MTP-PTP
  272. Exception in RunTheProfile - the file exists
  273. Access hidden volumes Volume GUID
  274. Request time and current time difference too large
  275. Setup has detected SyncBack currently running
  276. InfoHesiveEP is crashing
  277. Difference between a Topic and an Article
  278. Different WorkSpaces in InfoHesiveEP
  279. InfoHesiveEP Send To with my email program
  280. See WorkSpace with InfoHesiveEP folder
  281. AutoSave backup InfoHesiveEP WorkSpaces
  282. Edit InfoHesiveEP Projects
  283. Send To Shortcut and Item Shortcut
  284. Updating an image file using InfoHesiveEP
  285. InforHesiveEP Help File Content
  286. Compiling an InfoHesiveEP WorkSpace as an exe
  287. Running the InfoHesiveEP Viewer via the icon
  288. InfoHesiveEP Creashes on Start Up
  289. Resizing tables in InfoHesiveEP
  290. InfoHesiveEP WorkSpaces Publishers Key
  291. Drag and Drop in the InfoHesiveEP Outliner
  292. Export InfoHesiveEP Docs to an iPhone or iPad
  293. Exporting InfoHesiveEP Documents to Kindle
  294. Refreshing images in InfoHesiveEP
  295. Export InfoHesiveEP Documents to Mobile Devices
  296. InfoHesiveEP Image Size Support
  297. Converting a InfoHesiveEP WorkSpace
  298. Moving, Copying and Deleting InfoHesiveEP Items
  299. InfoHesive V1 Project File
  300. The InfoHesiveEP Conversion Process
  301. HashOnClick Hash Values
  302. File conditions in UndeleteOnClick
  303. HashOnClick - Hash Values and File Contents
  304. Using EncryptOnClick on a USB key
  305. DeleteOnClick is slow when wiping disk space
  306. Being an Administrator when using FindOnClick
  307. Searching multiple drives with FindOnClick
  308. Streams zero when using FindOnClick
  309. Networth paths and FindOnClick
  310. MD5 Hash Value
  311. The FindOnClick file icons are missing
  312. Creating search shortcuts in FindOnClick
  313. FindOnClick Filenames are Green
  314. FindOnClick Filenames are Blue
  315. Explaining Streams
  316. Listing empty files in FindOnClick
  317. FindOnClick and Storage Devices
  318. Types of files searchable by FindOnClick
  319. Running FindOnClick from a USB
  320. UndeleteOnClick produces junk in file
  321. UndeleteOnClick Does not work
  322. Storage devices and UndeleteOnClick
  323. File types processed by UndeleteOnClick
  324. Strange first letter file and folder names
  325. Undeleting defragmented drives
  326. Undeleting Formatted Drives
  327. Undeleting overwritten files
  328. UndeleteOnClick - NTFS vs. a FAT file system
  329. Alternative options to UndeleteOnClick
  330. Green filenames in UndeleteOnClick
  331. Red filenames in UndeleteOnClick
  332. Blue filenames and OnClickUtilities
  333. Deleted file not shown in UndeleteOnClick
  334. Not listing empty files in FIndOnClick
  335. OnClickUtilities explain All Deleted Files folder
  336. Searching for files using UndeleteOnClick
  337. No file after emptying recycle bin
  338. Undeleting files in the Recycle Bin
  339. Guaranteeing Undeleting Files
  340. Administrator use of UndeleteOnClick
  341. Installing UndeleteOnClick
  342. Administrator rights when undeleting files
  343. Undeleting Files
  344. Evaluation Full version of UndeleteOnClick
  345. UndeleteOnClick System Requirements
  346. Explaining Patch Files
  347. Entering the OnClick Utilities serial number
  348. File types securely deleted by DeleteOnClick
  349. Command line and EncryptOnClick
  350. Matching Hash Values in OnClick Utilities
  351. EncryptOnClick Windows context menu
  352. Displaying lowercase letters in HashOnClick
  353. Disabling the Indexing Service in Windows
  354. Quickly Wiping Free Disk Space
  355. Securely Wipe Free Disk Space
  356. Stopping Differences Window Prompt
  357. Listing Empty Files in FindOnClick
  358. Exception in RunTheProfile - 112
  359. Listing empty files in UndeleteOnClick
  360. Knowing a file has been modified via FTP
  361. Restart and shutdown problems
  362. SFTP and SyncBackSE/Free
  363. FTP servers SyncBackSE-Pro have been tested on
  364. Compression error Cannot read from zip file
  365. All of my network connections are used
  366. Hidden settings change how FTP is used
  367. Component and executables in InfoHesiveEP
  368. Help is not supported in Windows Vista
  369. Network connections on login before program runs
  370. RegSvr32 failed with exit code 0x3
  371. The xxx file folder has been ignored
  372. Amazon S3 Access and Secret Keys
  373. Profiles intermittently dropped from Groups
  374. Windows 8.1 and OneDrive
  375. Amazon S3 - privileges required
  376. Issues with OnChange & OnInsert
  377. Scheduler constraints error 0x80041324
  378. Window 8 (or newer) Cancels Shutdown/Logoff during Profile run
  379. Error 1251 from networked devices
  380. Scan failed (1): Incorrect function error with some NAS drives
  381. Display problems with high DPI screen
  382. Gmail 2-step Verification - using with SyncBackPro/SE/Lite/Free
  383. Exclude Time Machine files during backup
  384. Source and Destination are reversed
  385. How to change MIME Content-type for files uploaded to Cloud
  386. Creating a list for extensions to exclude in temp file-names during Safe Copy
  387. 550 The supplied message is incomplete. The signature was not verified.
  388. Limitations to the REST API of Cloud storage services
  389. Cloud Service Status
  390. 550 Data channel timed out
  391. Estimated Time Left indicator during profile runs are inaccurate
  392. "Failed to scan files: Out of memory" errors during Cloud-based backup
  393. Email a Support Ticket option opens other applications instead of default email program
  394. Permission denied writing to SD on Android
  395. Backup your Google Photos
  396. Backing up POP3 IMAP4 and Exchange email messages
  397. Migrate your Backup data to a new system
  398. TLS 1.1 and TLS 1.2 with FTP
  399. Character Encoding during FTP transfer
  400. 421 Too many connections from this IP
  401. Multiple Connection to a server or shared resource
  402. Socket Error # 10106
  403. Avast wrongly detects Win32:Banker-MGC [Trj]
  404. FTP Commands in SyncBack
  405. Use of freeFTPd is not recommended
  406. SyncBack Touch as an alternative to FTP
  407. Creating a SyncBack Touch profile
  408. RollBack/Restore from Version files
  409. Comodo Internet Security (V8)
  410. How to switch off automatic upgrade checks in SyncBack
  411. 550 Sender verify failed
  412. The requested operation requires elevation (0x800702E4)
  413. "The system cannot find the specified file" and "The system cannot find the specified path" errors when creating schedule
  414. Cloud error 400: HTTP/1.1 400 The value for one of the HTTP headers is not in the correct format.
  415. Scan failed on [/] with error code 13
  416. The shutdown and reboot command line parameters do not work
  417. Using SBMS as the License Manager for SyncBack Touch
  418. Symantec flags SyncBack with WS.Reputation.1 malware
  419. Ports used in SyncBack
  420. Folder Flattening
  421. Sticky Password Manager freezes SyncBack application
  422. Access Violation error during SyncBack V7/8 uninstallation
  423. Switching from Dropbox V1 to Dropbox V2 API

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