My serial number does not work

Why isn't my serial number working?

Using an old version

Check to make sure you are using the very latest version of SyncBackLite, SyncBackSE, SyncBackPro, or the OnClick Utilities.

Install over your current version. Do not uninstall first.

Wrong product

Are you trying to use a SyncBackPro serial number with SyncBackSE? If you purchased an upgrade from SyncBackSE to SyncBackPro then you need both your original SyncBackSE serial number and your SyncBackPro upgrade serial number.

Computers current date & time is wrong

If the date & time on your computer is incorrect then your serial number may be rejected. Please make sure that at least the date is correct.

Entering Serial Number

Copy and paste your serial number into the text field to the right of the key symbol on the evaluation screen that opens when starting the program, then click OK.

Copying and pasting is the best way to make sure you are entering the correct serial number.

For those who are unsure how to quickly copy and paste here is how:

1. Select the serial number by dragging your mouse over it (highlight the whole serial number).

2. To copy, hold down both the Ctrl and C keys on the computer keyboard.

3. Click your mouse pointer into the text field to the right of the key symbol on the evaluation screen that opens when starting SyncBackSE.

4. Paste by holding down the Ctrl and V keys (SyncBackSE/Pro may do this for you depending on when you try to enter the serial number).

All versions of SyncBackLite, SyncBackSE, SyncBackPro, and SyncBack freeware can be safely installed over an existing installation. By doing this, you will ensure any profiles you have created continue to be active.

Please be aware that uninstalling will delete your profiles and settings.

Network connection

A network connection is not required for serial number verification.


Frequently Asked Questions

  1. Support Policy
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  5. The Latest Version Numbers & Updates
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  7. Difference between Backup and Sync
  8. My serial number does not work
  9. Uninstalling and Removing SyncBack
  10. SyncBackFree-Lite-SE-Pro are different programs
  11. How to Backup Profiles
  12. Problems downloading software
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  31. No answer to my email
  32. Explaining Royalty Free publishing
  33. Difference between InfoHesiveEP Outliner - Editor
  34. Non-Reversable Deletion with DeleteOnClick
  35. Evaluating OnClick Utilities
  36. Validating Serial Numbers
  37. Searching the 2BrightSparks Site
  38. How to install SyncBack
  39. Explain the trial versions
  40. Redistributing Software
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  42. How to deal with Spam emails
  43. My anti-virus software says your software contains a virus
  44. InfoHesiveEP helps reach a wider readership
  45. SyncBack Touch and the SyncBack Management Service (SBMS)
  46. Problems Copying Text from a PDF
  47. Example uses for SyncBack Touch

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