My serial number does not work

Why isn't my serial number working?

Using an old version

Check to make sure you are using the very latest version of SyncBackLite, SyncBackSE, SyncBackPro, or the OnClick Utilities.

Install over your current version. Do not uninstall first.

Wrong product

Are you trying to use a SyncBackPro serial number with SyncBackSE? If you purchased an upgrade from SyncBackSE to SyncBackPro then you need both your original SyncBackSE serial number and your SyncBackPro upgrade serial number.

Computers current date & time is wrong

If the date & time on your computer is incorrect then your serial number may be rejected. Please make sure that at least the date is correct.

Entering Serial Number

Copy and paste your serial number into the text field to the right of the key symbol on the evaluation screen that opens when starting the program, then click OK.

Copying and pasting is the best way to make sure you are entering the correct serial number.

For those who are unsure how to quickly copy and paste here is how:

1. Select the serial number by dragging your mouse over it (highlight the whole serial number).

2. To copy, hold down both the Ctrl and C keys on the computer keyboard.

3. Click your mouse pointer into the text field to the right of the key symbol on the evaluation screen that opens when starting SyncBackSE.

4. Paste by holding down the Ctrl and V keys (SyncBackSE/Pro may do this for you depending on when you try to enter the serial number).

All versions of SyncBackLite, SyncBackSE, SyncBackPro, and SyncBack freeware can be safely installed over an existing installation. By doing this, you will ensure any profiles you have created continue to be active.

Please be aware that uninstalling will delete your profiles and settings.

Network connection

A network connection is not required for serial number verification.

Frequently Asked Questions

  1. Support Policy
  2. Terms and Conditions
  3. Receiving e-Mail Responses From 2BrightSparks
  4. Viewing our website in another language
  5. The Latest Version Numbers & Updates
  6. 2BrightSparks Freeware
  7. Difference between Backup and Sync
  8. My serial number does not work
  9. Uninstalling and Removing SyncBack
  10. SyncBackFree-Lite-SE-Pro are different programs
  11. How to Backup Profiles
  12. Problems downloading software
  13. Problems Downloading Files
  14. Technical Support by Email
  15. Renaming a profile
  16. Copying open and locked files with SyncBackLite/SE/Pro
  17. How to capture a screenshot of your computer
  18. Software reported as security risk
  19. Linux, UNIX, or Mac Operating System Support
  20. Running SyncBackSE and SyncBackPro on a Mac
  21. Cookies and JavaScript at 2BrightSparks
  22. Receiving the 2BrightSparks Forum RSS Feed
  23. Disk Imaging Software
  24. Download the latest version of the software
  25. SyncBack System Requirements
  26. How To Back Up Thunderbird Emails
  27. Running profiles periodically in the background
  28. SyncBackPro/SE/Lite/Free simultaneous installations
  29. Forcing SyncBack to display in English
  30. The Differences window appears as top window
  31. No answer to my email
  32. Non-Reversable Deletion with DeleteOnClick
  33. Evaluating OnClick Utilities
  34. Validating Serial Numbers
  35. Searching the 2BrightSparks Site
  36. How to install SyncBack
  37. Explain the trial versions
  38. Redistributing Software
  39. Sending 2BrightSparks Attachments
  40. How to deal with Spam emails
  41. My anti-virus software says your software contains a virus
  42. SyncBack Touch and the SyncBack Management Service (SBMS)
  43. Example uses for SyncBack Touch
  44. Unsubscribe from mailing lists

Feedback and Knowledge Base