Technical Support by Email

Free technical support is available to all trial users and major version licensees of our commercial software.

Note that technical support is not available for the freeware we develop. Freeware users may however post on our Community Forum, browse the 400+ page extensive program help file, and review our 500+ KnowledgeBase Articles.

Support for Commercial Licensees

2BrightSparks Pte Ltd always endeavors to respond to usage questions or bug reports in a timely manner, and to resolve problems in due course. We offer free Technical Support by Email and via our Contact Form.

After submitting an email or submitting the form it is received by our online ticketing system which ensures support requests are logged and tracked properly. A record is kept of each support request for our staff to view. This results in effective communication and a faster resolution to issues.

Customers on Technical Support receive a prompt response to their queries. The response may include resolution of the issue. Note that we cannot guarantee a resolution of all support issues, nor can we guarantee their resolution within a certain time frame.

Frequently Asked Questions

  1. Support Policy
  2. Terms and Conditions
  3. Receiving e-Mail Responses From 2BrightSparks
  4. Viewing our website in another language
  5. The Latest Version Numbers & Updates
  6. 2BrightSparks Freeware
  7. Difference between Backup and Sync
  8. My serial number does not work
  9. Uninstalling and Removing SyncBackFree-SE-Pro
  10. SyncBackFree-SE-Pro are different programs
  11. How to Backup Profiles
  12. Problems downloading software
  13. Problems Downloading Files
  14. Technical Support by Email
  15. Renaming a profile
  16. Copying open and locked files with SyncBackSE/Pro
  17. How to capture a screenshot of your computer
  18. Software reported as security risk
  19. Linux, UNIX, or Mac Operating System Support
  20. Running SyncBackSE and SyncBackPro on a Mac
  21. Cookies and JavaScript at 2BrightSparks
  22. Receiving the 2BrightSparks Forum RSS Feed
  23. Disk Imaging Software
  24. Download the latest version of the software
  25. SyncBackFree-SE-Pro System Requirements
  26. How To Back Up Thunderbird Emails
  27. Running profiles periodically in the background
  28. SyncBackFree-SE-Pro simultaneous installations
  29. Forcing SyncBack to display in English
  30. The Differences window appears as top window
  31. No answer to my email
  32. Explaining Royalty Free publishing
  33. Difference between InfoHesiveEP Outliner - Editor
  34. Non-Reversable Deletion with DeleteOnClick
  35. Evaluating OnClick Utilities
  36. Validating Serial Numbers
  37. Searching the 2BrightSparks Site
  38. How to install SyncBack-SE-Pro
  39. Explain the trial versions
  40. Redistributing Software
  41. Sending 2BrightSparks Attachments
  42. How to deal with Spam emails
  43. My anti-virus software says your software contains a virus
  44. InfoHesiveEP helps reach a wider readership
  45. SyncBack Touch and the SyncBack Management Service (SBMS)
  46. Problems Copying Text from a PDF
  47. Example uses for SyncBack Touch

Feedback and Knowledge Base