Upgrade Policy for SyncBack (excluding SyncBackFree)

Minor Updates

Minor updates are free. Download Software.

2BrightSparks defines a minor update as a minor improvement to the program that maintains the major version number. The following are examples of updates:

V8.1 to V8.2
V8.1.1.0 to V8.1.1.1
V8.x.x.x to V8.x.x.x

Note that there may be significant changes within a major version which amount to significant improvements to the program. As an example, SyncBackPro V6.0.0.15 was released in October 2011 and SyncBackPro V6.5.49.0 was released in October 2014. Everyone who purchased a license to use V6 enjoyed free updates throughout this whole period (well over 400+ changes).

Review the History of Changes for the frequency and type of update/upgrades our software undergoes.

Major Upgrades


There is a fee to upgrade SyncBackSE to SyncBackPro. Download Software. Review the Pricing Details.

There is also a fee to upgrade to newer major versions of SyncBackSE or SyncBackPro from previous versions unless you purchased your license during a “grace period” (see the SyncBackSE and SyncBackPro sections below) or if you have previously purchased an Upgrade Assurance plan (see below).

Visit our Web Store to upgrade.

2BrightSparks defines a major upgrade as delivering significant improvements to the program that are denoted by a change in the major version number. The following are examples of upgrades:

V6 to V8
V7.0.0.15 to V8.0.0.46
V4.x.x.x to V8

SyncBackPro and SyncBackSE Upgrades


If you purchased SyncBackPro or SyncBackSE on or after 1st January 2017 then you can upgrade to Version 8 free of charge. Simply download and install SyncBackSE/Pro V8 - your existing serial number will work. However, if you purchased SyncBackSE/Pro V3 to V7 before 1st January 2014, then you must purchase an upgrade if you wish to use SyncBackSE/Pro V8. You can check to see if you can upgrade for free using the following web page:

http://www.2brightsparks.com/store/upgradestore.php

(New for V8) Upgrade Assurance

Customers upgrading to SyncBackSE/Pro V8 will have the opportunity to purchase the optional Upgrade Assurance plan, which is an annual subscription service. Upgrade Assurance subscribers will get free upgrades for new major version releases and priority support.

The annual subscription cost is US$9.95 per subscription. Visit our Upgrade Assurance article page for more info. 

Is SyncBackLite eligible for upgrade discounts?


As an entry level backup solution, SyncBackLite is not eligible for upgrade discounts. SyncBackLite customers have the option to purchase a new SyncBackLite license when a newer major version is released, or remain with their current SyncBackLite license indefinitely.

General Upgrade Policy

1. The purchase of an upgrade license requires the previous purchase of a license. The upgrade serial number can only be used with a previously purchased valid serial number. Please ensure you have a record of your license number before purchase.

2. The number of upgrade license to buy cannot exceed the total number of past license previously purchased.

3. If you have several full licenses you may choose to purchase up to the same volume of upgrade licenses.

History of Upgrades

View the SyncBack changes page for details about the frequency and level of previous updates/upgrades:

http://www.2brightsparks.com/syncback/changes.html

Feedback and Knowledge Base