For more info, view our Licensing Policy here.
If a new major version is released, previous license owners can either purchase an upgrade license or continue using their existing license indefinitely (support for outdated SyncBackSE/Pro versions will not be provided).
Refer to our Upgrade Policy article for more info.
An optional subscription plan called Upgrade Assurance is also available as an add-on with your SyncBackSE/Pro purchase. Subscribers get extended priority support and upgrade to future major versions for free. Read more about it here.
Q: I entered the serial into SyncBackSE/Pro but it's not accepted. / SyncBack is asking me to upgrade even though I entered the correct serial number.
If you have difficulty activating your license, please check the following:
1. Ensure the SyncBack program/version installed matches your purchased license. Example, if you purchased SyncBackPro V8, make sure the installed program is SyncBackPro V8, etc. SyncBack serial will only work for the corresponding version purchased.
2. Ensure you have installed the most up-to-date version of your program.
You can download the current versions of SyncBack here.
You can download legacy (outdated) versions of SyncBack here.
3. Ensure the full serial key is correctly entered and check for typing mistakes in your entry.
If you do not know your serial details, use this page to retrieve your order details.
If you continue to face issues, contact us for further assistance.
Q: Is my SyncBack purchase eligible for a free upgrade to the current version?
You can check your free upgrade eligibility at our Upgrade Checker page.
Q: Are there any restrictions or procedures to move the SyncBack license from one computer to another?
We do not place restrictions on moving your license from one computer to another, provided that the program is not installed on more than the number of computers/devices for which the number of licenses have been purchased (although a short grace period is fine while you check the new install is working).
If you want to migrate existing profiles, please refer to this KB article.